English
French
Spanish
Payroll Resources
Frequently Asked Payroll Questions
Payday is the Friday following the week worked. To ensure you are paid on time, please submit your time using Kelly Web Time.
One of our highest priorities is paying you quickly and accurately. Therefore, our preferred method is to deposit your net pay into your bank account directly. Contact your branch for more information.
If you have elected not to utilize our Direct Deposit Program, a payroll cheque will be mailed to you each week, though this method is now considered an exception. If you have elected to receive a cheque, it is necessary to submit your timecard early, as we have no control over Canada Post services and delivery time.
Kelly follows all provincial Statutory Holiday Pay qualification rules and calculations. For a list of recognized holidays, please refer to our Holiday Pay Schedule or contact the Employee Service Center by calling 1-866-KELLY4U (1-866-535-5948) for more information.
Contact your Kelly branch immediately regarding your summons to see if you are entitled to pay during jury duty.
Review your payroll cheque/paystub weekly. Your payroll cheque/paystub will show your withholdings status, your name and address, the hourly pay rate, hours worked, and other essential data. If you note an error, please check with your branch immediately.
Contact the Employee Service Center by calling 1-866-KELLY4U (1-866-535-5948) or completing the ESC Contact Form for all your payroll-related questions. Customer service representatives will be available to assist you (in English and French) Monday through Friday, 8 a.m. – 8 p.m. ET.
Contact the Employee Service Center by calling 1-866-KELLY4U (1-866-535-5948) or completing the ESC Contact Form for all your payroll-related questions. Customer service representatives will be available to assist you (in English and French) Monday through Friday, 8 a.m. – 8 p.m. ET.
Questions About Your Pay
If you have a payroll-related question, refer to this matrix to determine the appropriate contact point (i.e., your Kelly Employee Service Centre, the Kelly IT Service Desk, or your Kelly Representative).
Overtime Calculations
Unless specifically exempted, an employee must receive overtime pay for hours worked in excess of the provincial standard at a rate not less than one and one-half times their regular rate of pay.
Contact the Kelly Employee Service Centre by calling 1-866-KELLY-4U (1-866-535-5948) or complete the online form.
Garnishments & Collecting Fees
As an employer, Kelly is legally bound to administer all garnishments and collect fees on those garnishments. These fees, when applicable, will apply to new garnishments and/or changes to existing garnishments. Contact your local branch if you have any questions about garnishment fees.
For more information, contact the Kelly Employee Service Centre by calling 1-866-KELLY-4U (1-866-535-5948) or complete the online form.
Business Travel & Expenses
Review the Kelly Talent Business Travel Guide for guidelines on customer-requested business travel, including detail on making travel arrangements, safety and security information, and related FAQs.
Direct Deposit of Expenses
If you have questions about expenses or direct deposit of your expenses, please call the Employee Field Service Centre at 1-866-KELLY-4U (1-866-535-5948).
If you need to submit reimbursement expenses (such as travel, mileage, postage, or supplies), contact the Employee Field Service Centre.
Refer to the Kelly Travel & Expense Policy for the standard expense reporting procedures.
Employment Verification
When asked to provide employment verification for a lending institution, property manager, or other business, please contact your Kelly Representative.
Record of Employment
If you require a Record of Employment (ROE), please contact the Employee Service Centre at 1-866-KELLY-4U (1-866-535-5948) to make your request.
If you have not worked for a period of 30 days and have not yet requested a Record of Employment, Kelly will issue a Record of Employment automatically to Service Canada. Your Record of Employment will be available from Service Canada by visiting servicecanada.gc.ca or by calling 800.206.7218.
If you need your serial number after your Record of Employment has been processed, contact the Employee Service Centre at 1-866-KELLY-4U (1-866-535-5948) five days following your request.
Personal Information Release Form
Please log in to Kelly Web Time to access this form.
Holiday Pay, Vacation Pay & Group Benefits Program
Please visit the Employee Benefits (Canada) page to access information and stay informed about holiday pay, vacation pay and Kelly’s groups benefits program.
Kelly Payroll Overpayments
Kelly is pleased to offer employees a secured method to make electronic credit card payments for payroll overpayments.
What is an Overpayment?
- “Overpayment” is defined as compensation paid to an employee in excess of the amount owed for a given period.
- “Repayment” is the process by which an employee or former employee returns the excess funds to Kelly.
Employees are expected to review their salary payments each pay period for accuracy and promptly report any discrepancies to their supervisor or local Kelly representative.
Departmental Representatives are responsible for managing financial and related resources, including monitoring of salary matters for their respective departments. To that end, Department Representatives are expected to review their key control and audit reports to assist in reconciling and verifying payments.
Because overpayments can result from numerous origins, there must be a shared responsibility between the employee, Departmental Representative, Human Resources and Payroll Services to identify and correct the source of the error and then recover the overpayment in a timely manner.
If you have received a letter from Temp Payroll Compliance regarding your overpayment and would like to pay now, please pay the NET amount due.
Take note of the following instructions and use the button below to make your payment.
You will need the 10-digit Peoplesoft ID (i.e., PS ID 40xxxxxxxx) number that appears on your paycheque and will refer to the correspondence from Payroll to complete this process. A payment confirmation email will be sent to you promptly based on the email address provided in the payment section.
Have Questions?
For questions about this process or the overpayment amount, contact the Employee Field Service Centre at 1-866-KELLY-4U (1-866-535-5948) Monday – Friday, 8 am to 8 pm ET.