We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to provide exceptional support and service to our customers. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  

• Provide accurate information about products, services, and policies.
  

• Resolve customer complaints and issues by identifying the problem, offering solutions, and following up to ensure resolution.
  

• Process orders, forms, applications, and requests.
  

• Maintain detailed records of customer interactions and transactions.
  

• Collaborate with team members and other departments to address customer needs and improve service delivery.
  

• Continuously update knowledge of company products, services, and processes to provide accurate and efficient support.

Qualifications:

• High school diploma or equivalent; some college or relevant certification is a plus.
  

• Strong communication skills, both written and verbal.
  

• Excellent problem-solving and interpersonal skills.
  

• Ability to multitask, prioritize, and manage time effectively.
  

• Proficient in using computers, including basic software applications and CRM systems.
  

• Previous customer service or call center experience is preferred but not required.

Key Competencies:

• Empathy and active listening skills.
  

• Customer-focused mindset and commitment to delivering high-quality service.
  

• Strong organizational and documentation skills.
  

• Adaptability to handle different customer personalities and situations.

Work Environment:

• Office-based, remote, or hybrid options available depending on company policies.
  

• May require flexible scheduling, including evenings, weekends, or holidays.

Resume not required

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