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Desktop Support Technician
Desktop Support Technician
Job ID: kt-885165
Laconia, NH, US
Information Technology
Contract,
On-site
Other/Non Classified
Laconia, NH, US
Contract,
Other/Non Classified
On-site
Information Technology
Job details
Our client is looking for a Desktop Support Technician for a 3-month contract in Laconia, NH 03246.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months
Required Skills & Experience
- 3+ years of desktop, deskside, or field support experience.
- Strong knowledge of Windows 10 and Windows 11.
- Experience supporting Microsoft Office and Microsoft 365 applications.
- Experience using ServiceNow or similar ticket management systems.
- Understanding of TCP/IP networking fundamentals.
- Experience supporting printers, peripherals, scanners, and mobile devices.
- Excellent customer service and communication skills.
- Ability to prioritize multiple tasks in a fast-paced manufacturing environment.
Desired Skills & Experience
- Manufacturing or industrial environment experience.
- Experience supporting Zebra or similar label printers.
- Knowledge of network switches, wireless infrastructure, and Smart Hands support activities.
- Familiarity with asset management and hardware lifecycle programs.
- Relevant technical certifications (CompTIA A+, Network+, Microsoft, or equivalent).
What You Will Be Doing
End User Support
- Deliver deskside support for hardware and software incidents affecting laptops, desktops, and workstations.
- Troubleshoot and resolve Windows operating system issues, application issues, and peripheral device problems.
- Provide VIP and executive support when required.
- Support Microsoft 365 applications and standard business productivity tools.
- Assist users with account access, device setup, and day-to-day technical issues.
Device Deployment & Lifecycle Services
- Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
- Perform hardware upgrades, break/fix repairs, and warranty coordination.
- Execute refresh, migration, and asset management activities.
- Maintain accurate asset inventory and asset tracking records.
- Support patching and device compliance activities according to customer standards.
Site Technology Support
- Support printers, label printers, handheld scanners, RF devices, and related workplace technology.
- Troubleshoot manufacturing-related endpoint devices and local site technologies.
- Assist with lab systems, virtual machine environments, and operational technology (OT) support as directed.
- Perform technology setup and support for conference rooms and collaboration spaces.
Infrastructure & Smart Hands Support
- Provide onsite “hands and feet” support for customer infrastructure and network teams.
- Assist with switch, wireless access point, UPS, and network hardware activities following customer procedures.
- Support cabling, rack, and equipment installation projects.
- Participate in site moves, adds, changes, and infrastructure upgrades.
- Coordinate with remote engineering teams during maintenance and project activities.
Operational Excellence
- Manage incidents and service requests through ServiceNow or approved ticketing tools.
- Meet service level expectations and maintain accurate ticket documentation.
- Communicate effectively with users, site leadership, and support teams.
- Identify trends and opportunities for process improvement.
- Maintain compliance with customer security, safety, and operational standards.
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