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IT Helpdesk/Systems Support with Hardware
Birmingham, AL, US
Technical Support
Contract, Contract
$21 - $25
On-site
Other/Non Classified
Birmingham, AL, US
$21 - $25
Contract, Contract
Other/Non Classified
On-site
Technical Support
Job details
Enjoy onsite work with a team, have scripting experience and live in the Birmingham area? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue, help with end of lease and answer incoming calls. There are in person duties with end clients and the potential to assist with telecommunication projects.
Contract Duration: 6 months +
Required Skills & Experience
- High School diploma or equivalent, college degree preferred.
- 2-4 years’ experience installing, configuring and resolving complex PC support issues
- Should possess strong customer service skills and good verbal communications skills.
- Should posses strong working knowledge of Microsoft Office applications, Windows, O365 and Active Directory.
- Should possess good analytical/trouble shooting skills.
- Previous ticketing system experience is nice to have.
- Should have A+ certification and possess good written skills.
- Scripting or automation of processes/ideally PowerShell
What You Will Be Doing
Daily Responsibilities
- Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.
- Provide excellent customer service.
- Must complete time critical assignments on time to meet company goals and customer deadlines.
- Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts
- Must enter all work into ticketing system
- Must comply with all policy and procedures of the company
- Complete assigned tasks as assigned by the System Support Manager
- Install and configure replacement PCs and peripherals.
- Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
- Provide support for PCs, printers, scanners, aircards and PDA devices.
- Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
- Perform on-sight technical PC support for corporate personnel.
- Ensures compliance with company’s Performance Standards, with proper recognition of investment for long-term growth.
- Recommend products as required and in accordance with polices.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.