English
French
Spanish
NonStop Support Representative
NonStop Support Representative
Job ID: mrp-877671
Mississauga, ON, CA
Contact Center
Direct Hire, Direct Hire
$80000 - $90000
On-site
Other/Non Classified
Mississauga, ON, CA
$80000 - $90000
Direct Hire, Direct Hire
Other/Non Classified
On-site
Contact Center
Job details
We’re hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario. This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission-critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services. The role offers hands-on exposure to specialized security platforms in highly regulated environments.
We’re hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario. This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission-critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services. The role offers hands-on exposure to specialized security platforms in highly regulated environments.
Required Skills & Experience
- Experience in customer support or a client-facing technical role
- Strong written and verbal communication skills
- Highly organized with excellent follow-up and attention to detail
- Ability to troubleshoot issues and collaborate with internal technical teams
- Comfortable working independently in a fast-paced environment
- Proactive, customer-first mindset with strong problem-solving skills
Desired Skills & Experience
- Experience supporting enterprise or security-focused software
- Exposure to specialized platforms or legacy/mission-critical systems
- Interest in learning new programming languages and frameworks
- Experience working with customers in regulated industries
What You Will Be Doing
- Providing professional and responsive customer support via email and phone
- Tracking and managing customer issues to ensure timely resolution
- Partnering with internal teams to troubleshoot and resolve technical issues
- Participating in structured training to build deep product knowledge
- Documenting customer interactions and solutions
- Identifying opportunities to improve support processes
Tech Breakdown
- 70% Specialized Security Platforms
- 30% Internal Support Tools & Documentation
Daily Responsibilities
- 70% Hands-On Customer Support
- 10% Process Improvement & Documentation
- 20% Cross-Team Collaboration
The Offer
- 80-90K Base Salary
- Full benefits package
You will receive the following benefits:
- Medical, Dental, and Vision Insurance
- Vacation Time
- Hybrid work model (3 days onsite, 2 remote)
- Comprehensive training and long-term growth opportunities
Current Vacancy: Yes
Use of AI in Hiring: No
I want more jobs like this in my inbox.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.