Grow your career as a Client Services Associate with an innovative global bank in Jacksonville, FL. Contract role with possibility of extension. Will require working a hybrid schedule 2-3 days onsite per week.

Join one of the world’s most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.

Contract Duration: 9 Months

Required Skills & Experience

• Bachelor’s/University degree
• Up to 2 years experience in Banking Customer Service with emphasis in investments or investment-related products.
• Must have Securities Industry Essentials – SIE – Active Series 7 & Series 66 (combo of 63 and 65) licenses!
• Basic understanding of investment and financial planning strategies.
• Understanding of multiple products across business lines combined with exceptional networking and relationship building skills.
• Excellent verbal and written communication skills. Ability to communicate at a professional level.
• Capable of working independently within established procedures and make decisions without manager approval.
• Able to perform multiple functions with a high degree of accuracy.
• Ability to support a diverse array of products and services.
• Knowledge of Microsoft Office (Excel, Outlook, and Word).

Desired Skills:

• Master’s degree.

What You Will Be Doing

• Fully accountable for servicing and supporting our Investment and/or Banking clients.
• Able to clearly articulate business value proposition, matching clients with the correct set of products and services.
• Responsibly and professionally engage with clients to facilitate the transition of individuals whose needs are better aligned with digital solutions.
• Confidently articulate the value proposition for our Private Client and digital programs available.
• Directly responsible for providing timely responses to client service requests, received via telephone or email.
• Provides exceptional support and issue resolution– all client issues will be owned end to end by the associate and will be treated with a closed loop process.
• Ensures customer claims and complaints are handled in accordance with FINRA and firm policy.
• Refer opportunities to segment partners where appropriate (including, but not limited to Senior Wealth Advisor, Small Business Partners, Home Lending Officer, Digital Wealth Solutions, etc.)
• Manage client follow-up and adhere to all Regulatory and Compliance operating procedures.
• Ensure that KYC/AML and other compliance norms are strictly adhered to.