Long term contract opportunity in Cedar Rapids, IA for a Customer Service Representative role. The Customer Service Representative will be responsible for providing world class customer service for customers worldwide through exceptional responsiveness to customer inquiries, negotiating favorable terms, all while focusing on the maintenance of existing customers, and the development of new relationships. This role requires to work on-site.

Our client is a multibillion-dollar company that provides technologically advanced solutions for global aerospace and the defense industry. With over 68,000 employees they can continue their legacy of quality, trust, and customer service. If you want to work with the most innovative and passionate people and soar together, apply today.

Contract Duration: 12 Months

Required Skills & Experience

• Ability to work independently with little instruction and are intrinsically motivated.
• Provide responsive and exceptional customer support
• Strong written and verbal communication skills

Desired Skills & Experience

• Previous sales/customer service experience

What You Will Be Doing

• Provide timely responses to customer request for quote via email, phone, or inventory listing portals.
• Liaise with peers and leadership to understand market pricing dynamics to capture sales
• Achieve sales and capture rate targets as set by management
• Validate customer purchase orders against standard and negotiated terms

• Interacts with the customer prior to and after the sale to develop and maintain positive partner relationships.