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Field Support Analyst
Field Support Analyst
Job ID: mrp-881082
Indianapolis, ,
Information Technology
Contract,
On-site
Other/Non Classified
Indianapolis, ,
Contract,
Other/Non Classified
On-site
Information Technology
Job details
Audio-Visual (AV) Support Specialist
Location: Indianapolis, IN 46241 (Onsite)
Duration: 3-Month Contract
We are seeking an Audio-Visual (AV) Support Specialist to provide hands-on technical support for training events and end users in a fast-paced enterprise environment. This role is ideal for someone with strong customer service skills, desktop support experience, and a passion for solving technical issues.
Responsibilities
- Provide on-site AV support for training sessions and events.
- Troubleshoot and resolve audio-visual and technical issues.
- Support deskside IT operations and respond to end-user requests.
- Manage and resolve support tickets efficiently.
- Assist with imaging, deployment, and distribution of hardware across multiple locations.
- Deliver proactive, customer-focused technical support.
- Collaborate with internal IT teams to ensure smooth day-to-day operations.
Required Qualifications
- 2–3 years of IT support or desktop support experience.
- 5+ years of customer service experience.
- High School Diploma with relevant technical experience.
- Hands-on experience with:
- Windows 11
- Microsoft Office 365
- Microsoft Intune
- Microsoft Azure
- Active Directory
- Device imaging and deployment
- Strong troubleshooting and communication skills.
- Ability to work independently and as part of a team.
Preferred Qualifications
- IT certifications (CompTIA A+, Microsoft, or equivalent).
- Willingness to learn new technologies.
- Collaborative, team-oriented mindset.
Interview Process
- Technical Phone Screen
- Microsoft Teams Culture Interview
If you’re passionate about technology and enjoy delivering exceptional customer support, we’d love to hear from you. Apply today!
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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