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Help Desk/M365/Columbus, OH, LOCAL
Help Desk/M365/Columbus, OH, LOCAL
Job ID: mrp-884650
Westerville, OH, US
Information Technology
Full Time, Full Time
$85000 - $95000
On-site
Other/Non Classified
Westerville, OH, US
$85000 - $95000
Full Time, Full Time
Other/Non Classified
On-site
Information Technology
Job details
Our client is looking to add a Help Desk Analyst to their team. In this role, you’ll serve as the final point of contact for end-user technical support, keeping hardware, software, and applications running smoothly while working hands-on with Windows 10/11, Microsoft 365, and Intune. *This role is a contract and is 5 days onsite in Westerville, OH*
This role offers real ownership: you’ll own the technical support process end-to-end, drive root cause resolutions, and help build out the endpoint management and training programs that shape the entire end-user experience. It’s a great fit for a support professional who wants to grow into process improvement and project work while making a visible, daily impact.
Required Skills & Experience
- Proven experience in an IT support/help desk role, ideally including on-site support
- Strong knowledge of computer systems, hardware components, software applications, and network infrastructure
- Familiarity with Windows operating systems (Windows 10 & Windows 11)
- Experience with the M365 environment and Intune management
Desired Skills & Experience
- Experience creating, testing, and deploying end-user software, images, and patches via Endpoint Management tools
- Strong customer service mindset, with a track record of friendly, proactive end-user support
- Experience developing and delivering end-user training and documentation
What You Will Be Doing
Tech Breakdown
- Windows 10 & Windows 11 desktop support
- Microsoft 365 & Intune endpoint management
Daily Responsibilities
- Serve as the final point of contact for end-user technical support, resolving hardware, software, and application issues at the root cause
- Own and document help desk procedures, resolutions, and support issues
- Implement, manage, and maintain Endpoint Management processes, including creating, testing, and deploying software, images, and patches
- Manage end-user and new-user training, setup, and support
- Proactively monitor systems for issues, identify improvement opportunities, and support new/upgraded product rollouts
The Offer
- Bonus eligible
You will receive the following benefits:
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
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