IT Analyst I (Global Service Desk) – Onsite

By myKelly | November 2, 2026

IT Analyst I (Global Service Desk) - Onsite

Apply On Motion Recruitment Applied

Job ID: mrp-893922

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Plano, TX, US

Information Technology

Contract,

$21 - $23

On-site

Other/Non Classified

Plano, TX, US

$21 - $23

Contract,

Other/Non Classified

On-site

Information Technology

Apply On Motion Recruitment Applied

Job details

IT Support Analyst I / Service Desk / Onsite / Plano, TX

Our client, a global leader in IT infrastructure services and digital transformation, is looking to hire an IT Support Analyst I for a 6-month contract opportunity in Plano, TX. This position is 100% onsite and offers the opportunity to support enterprise-level IT operations within a global technology organization.

 

This is an excellent opportunity for a customer-focused IT professional looking to expand their technical troubleshooting and service desk experience. You’ll work in a collaborative, fast-paced environment supporting end users, resolving technical issues, and maintaining critical systems that power global service desk operations. The ideal candidate has strong technical aptitude, excellent communication skills, and a passion for delivering exceptional customer service.

 

Contract Duration: 6 month, potential to extend or convert

 

Required Skills & Experience

  • Experience or strong working knowledge of IT help desk, service desk, or technical support environments.
  • Knowledge of Microsoft Windows operating systems, Microsoft Office, and common workplace applications.
  • Familiarity with IT service management and ticketing platforms such as ServiceNow.
  • Understanding of desktop hardware, software, web-based applications, and basic troubleshooting techniques.
  • Strong written and verbal communication skills with a customer-first approach.
  • Ability to prioritize incidents, troubleshoot technical issues, and escalate when necessary.

 

Desired Skills & Experience

  • Experience providing technical support through phone, email, chat, and remote access tools.
  • Familiarity with incident management, request fulfillment, and ITIL-based service desk processes.
  • Knowledge of mobile, desktop, and virtual operating environments, cloud storage, and enterprise applications.
  • Experience providing white-glove technical support to end users.

 

Daily Responsibilities

  • Provide first-level technical support to end users through phone, email, chat, and ticketing systems.
  • Troubleshoot and resolve hardware, software, application, and system-related incidents using remote support tools.
  • Manage and prioritize service requests, incidents, and escalations while meeting established service-level performance targets.
  • Document troubleshooting steps, resolutions, and technical procedures within the ticketing system.
  • Support proactive system maintenance, daily operational checks, and continuous improvements to service desk processes.
  • Deliver exceptional white-glove customer service while collaborating with internal technical teams and vendors to resolve complex issues.

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.



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