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IT Support Specialist
IT Support Specialist
Job ID: mrp-560991
Marlborough, MA, US
Information Technology
Contract,
$20 - $25
On-site
Other/Non Classified
Marlborough, MA, US
$20 - $25
Contract,
Other/Non Classified
On-site
Information Technology
Job details
Our client, a leading biotechnology company, is urgently looking for an IT Support Specialist to join their team in Marlborough, Massachusetts!
***This role is beginning as a 12-month contract, paid weekly with potential to extend/convert. Candidates must be able to come onsite in Marlborough, MA***
Responsibilities
- The IT Support Tier 1/2 employee responds to and resolves customer tickets that include questions, requests for services and technical troubleshooting.
- Work as part of a team of skilled professionals that together deliver an excellent customer experience.
- Identify and resolve technical issues. Be willing to investigate, learn, and ask questions
- Provides on-site support to end-users on a variety of issues.
- Managing and troubleshooting Windows OS / Server environments
- Managing, troubleshooting, and deploying printers
- Identifying and troubleshooting networking issues
- Using ticketing software and IT support tools
Qualifications
- Demonstrated proficiency with operating systems, business applications, and computer hardware platforms.
- Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures.
- Ability to analyze and assess customers’ service request and provide prompt technical solutions.
- Knowledge in firewalls and networking (Switches/Routers) – will have access to get additional support if needed
- Good working knowledge in Microsoft Office 365, Microsoft Exchange, Azure AD and SSO
- Customer service skills and trouble-shooting skills.
- Need experience with all equipment attached to the desktop; printers; some experience with switches and routers – can call for additional support
- Printers – Xerox
- Microsoft Suite; initial troubleshooting and can escalate.
- MAC support – would be a plus
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
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