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IT Help Desk Support / M365
IT Help Desk Support / M365
Job ID: mrp-882307
Waltham, ,
Information Technology
Contract,
$30 - $35
On-site
Other/Non Classified
Waltham, ,
$30 - $35
Contract,
Other/Non Classified
On-site
Information Technology
Job details
A healthcare-focused investment organization in Waltham, MA is looking to add an IT Help Desk Support Specialist to their team. This is a 6-month contract opportunity with a possibility of extension or conversion. The role will focus on hands-on end-user support, Microsoft 365 administration, Microsoft Entra ID, Intune, Zoom, iOS support, and providing Level 1/2 technical assistance in an onsite environment.
This is a great opportunity for an IT support professional who enjoys being the go-to resource for employees and making an immediate impact. The ideal candidate will have strong troubleshooting skills, enjoy face-to-face user support, and be comfortable working across a variety of Microsoft technologies. You’ll gain exposure to a professional corporate environment, expand your experience with modern workplace technologies, and work with a collaborative team where your contributions are highly visible.
Required Skills & Experience
- Experience providing Level 1 and 2 It Help Desk or Desktop Support
- Strong knowledge of Microsoft 365 administration
- Experience with Microsoft Entra ID and Intune
- Strong troubleshooting skills across hardware, software, and user access issues
- Experience supporting Windows environments and Microsoft applications
- Strong communication skills with the ability to provide in-person support
Desired Skills & Experience
- Experience supporting iOS devices
- Experience with Zoom support
- Familiarity with AI productivity tools such as Claude
What You Will Be Doing
Tech Breakdown
- 40% Microsoft 365 / Entra ID / Intune Administration
- 30% End User Support & Troubleshooting
- 20% Microsoft Suite / Zoom / iOS Support
- 10% Documentation & Process Improvement
Daily Responsibilities
- 65% Hands On
- 35% Collaboration & Communication
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