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Tier 1 Help Desk / Onsite / Grand Prairie TX
Grand Prairie, TX, US
Customer Support / Call Center / Client
Contract, Contract
$15 - $20
On-site
Other/Non Classified
Grand Prairie, TX, US
$15 - $20
Contract, Contract
Other/Non Classified
On-site
Customer Support / Call Center / Client
Job details
This is a Contract-to-Hire Support Technician opportunity located onsite in Grand Prairie, TX with a nationally recognized installation services organization supporting major retailers and manufacturing companies across the U.S. The role focuses on Tier 1 and Tier 2 technical support across Windows, Mac, Active Directory, Office 365, hardware, and mobile environments. This is an onsite, contract-to-hire position offering long-term stability and growth potential within a fast-paced operational environment.
The #1 thing that makes this opportunity stand out is the hands-on exposure across multiple technologies in a high-volume support setting. This team is looking for someone who is dependable, customer-focused, and eager to grow their IT skillset. It’s a strong foot-in-the-door role for someone who wants real-world infrastructure experience, mentorship from senior IT professionals, and the opportunity to convert into a long-term position. If you’re looking for stability, skill development, and a team-oriented environment where you can build your foundation in IT, this is it.
Required Skills & Experience
· High School Diploma or equivalent preferred
· Customer service experience in a call center or high-volume environment
· Help desk or technical support experience
· Experience troubleshooting Office 365 applications
· Ability to install and troubleshoot software and hardware
· Experience supporting Windows and Mac operating systems
· Working knowledge of Microsoft Office products
Desired Skills & Experience
· Microsoft O365 or Azure certifications
· Strong written and verbal communication skills
· Experience with mobile application support
· Ability to work effectively in a team environment
What You Will Be Doing
Tech Breakdown
· 35% Windows & Mac OS Support
· 25% Office 365 & Microsoft Applications
· 20% Hardware & Software Troubleshooting
· 10% Active Directory
· 10% Mobile & Browser Support
Daily Responsibilities
· 70% Hands On
· 0% Management Duties
· 30% Team Collaboration
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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