D&T Help Desk Analyst

By myKelly | July 8, 2026

D&T Help Desk Analyst

Apply On Motion Recruitment Applied

Job ID: mrp-881347

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Remote, ,

Information Technology

Contract,

On-site

Other/Non Classified

Remote, ,

Contract,

Other/Non Classified

On-site

Information Technology

Apply On Motion Recruitment Applied

Job details

Job Title: D&T Help Desk Analyst
Job Location: TX (Remote)
Job Duration: 12 Months (Possibility of Conversion)
Work Schedule

  • Monday – Friday
  • 7:00 AM – 4:00 PM CST

Position Overview
The D&T Help Desk Analyst provides first-level technical support by assisting users with software, login, email, Office 365, mobile device, and other technical issues. This is a customer service-focused role that requires strong troubleshooting skills and the ability to guide users through technical solutions.
Typical Responsibilities

  • Handle approximately 30–40 service calls per day.
  • Provide technical support for software-related issues.
  • Troubleshoot login and account access issues.
  • Resolve Microsoft Office 365-related problems.
  • Assist users with email support.
  • Support mobile device issues.
  • Deliver exceptional customer service while resolving technical concerns.
  • Walk users through troubleshooting steps to resolve issues.

Required Experience

  • 2+ years of Help Desk or Technical Support experience.

Education

  • High School Diploma or GED.

Required Technical Skills

  • Help Desk technical support experience.
  • Troubleshooting technical issues.
  • Microsoft Office 365 Suite.
  • Email support.
  • Login and account troubleshooting.

Nice-to-Have Skills

  • Multi-Factor Authentication (MFA) experience.
  • Desktop support experience.
  • Knowledge of computer troubleshooting.
  • iOS experience.

Soft Skills

  • Excellent customer service skills.
  • Strong communication skills.
  • Ability to guide users through troubleshooting step-by-step.

Certifications

  • None required.

Work Environment

  • Customer service-focused role.
  • Call center environment.
  • Primarily independent work with team support available as needed.

Conversion Opportunity

  • Potential for full-time conversion based on headcount approval.

Interview Process

  1. Culture Interview (Microsoft Teams)
  2. Technical Interview (Microsoft Teams)

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