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EFT Operations Specialist
EFT Operations Specialist
Job ID: mrp-881742
Charlotte, NC, US
Light Industrial
Contract, Contract
$51.41
On-site
Other/Non Classified
Charlotte, NC, US
$51.41
Contract, Contract
Other/Non Classified
On-site
Light Industrial
Job details
Exciting EFT Operations Specialist position with an established financial services firm.
Contract Duration: 6 months and may extend .
Location: Charlotte, NC Hybrid role
Title: EFT Operations Specialist.
Requirements:
- 3-5 years of Reg-E/EFT experience preferred Experience working and managing BPO operations Card Disputes
- Chargeback processing experience with VISA Resolve Online and Mastercomm
- Good communication and organizational skills
What You will be Doing:
- Job Duties: The EFT Operations Specialist is responsible for processing and oversight of debit card disputed items.
- Specialist work may include investigating claims in a fast paced work environment.
- The EFT Operations Specialist will serve as the primary contact for all disputes and research claims for both internal and external members.
- The EFT Operations Specialist must possess in-depth knowledge of debit card dispute processing rules, Regulation E rules, and Visa Zero Liability rules.
Additional responsibilities include:
- Processes disputed items and performs follow ups on outstanding items.
- QA/QC review
- Sends required correspondence to members regarding the status of their dispute
- Understands and maintains compliance with Regulation E and Visa Zero Liability Rules while adhering to our client’s policies and procedures.
- Demonstrates regulatory and technical knowledge to provide guidance and support to internal staff and members on dispute items.
- Ensures daily-automated tasks are complete through review of files and reports.
- Work with internal and external partners to ensure systems and processes are effective and accurate.
- Pull reports and other data to assist management in understanding the status and amount of disputed items.
- Manages strict deadlines and performs time sensitive duties accurately and efficiently.
- Maintains a working knowledge of all functions within the department to sustain integrity of the departments guidelines.
- May be cross trained in other areas of Operations and/or Member Success related functions.
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