Help Desk Support Specialist
Boston, ,
Information Technology
Contract,
$30 - $35
On-site
Other/Non Classified
Boston, ,
$30 - $35
Contract,
Other/Non Classified
On-site
Information Technology
Job details
A healthcare-focused investment organization in Waltham, MA is seeking an IT Help Desk Support Specialist to join their team and provide hands-on technical support in a professional corporate environment. This role is onsite for 5 days per week.
This role is ideal for an IT support professional who enjoys being the first point of contact for users, solving technical issues, and improving the overall employee technology experience. This is a great opportunity for someone looking to expand their enterprise IT experience, work with modern workplace technologies, and make an immediate impact within a collaborative team.
Contract Duration: 6 months with opportunity of extension or conversion
Required Skills & Experience
- 2 + years of experience providing level 1 & 2 Help Desk Support, or IT Support
- Strong experience with Microsoft 365 administration
- Experience with Microsoft Entra ID and Intune
- Strong troubleshooting skills across:
- Windows desktop/laptops
- Hardware and software issues
- User access and account management
- Microsoft applications
- Experience supporting enterprise users in an onsite environment
- Strong communication and customer service skills
Desired Skills & Experience
- Experience troubleshooting and supporting zoom
- Familiarity with AI tools such as Claude
- Experience documenting processes and improving support workflow
What You Will Be Doing
Tech Breakdown
- 40% Microsoft applications
- 30% End User Support
- 20% Zoom and iOS Device Support
- 10 % Documentation
Daily Responsibilities
- 65% Hands On
- 35% Collaboration
I want more jobs like this in my inbox.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.