Help Desk Specialist (SalesForce)

By myKelly | July 28, 2026

Help Desk Specialist (SalesForce)

Apply On Motion Recruitment Applied

Job ID: mrp-883614

Back

Boston, ,

Information Technology

Direct Hire,

$60000 - $80000

On-site

Other/Non Classified

Boston, ,

$60000 - $80000

Direct Hire,

Other/Non Classified

On-site

Information Technology

Apply On Motion Recruitment Applied

Job details

A large public sector organization is modernizing its enterprise Licensing, Permitting, and Inspection (LPI) platform through a major Salesforce implementation designed to improve operational efficiency and deliver a modern digital experience for both employees and the public.

As part of this high-profile digital transformation initiative, the organization is seeking a Help Desk Specialist to provide Tier 1 technical support, Salesforce application administration, and end-user assistance. This is an excellent opportunity for someone who enjoys troubleshooting technical issues, supporting enterprise applications, and working closely with both internal users and external customers in a collaborative environment.

Required Skills & Experience

  • 2–4 years of experience in a Help Desk, Technical Support, Application Support, or IT Support role.
  • Experience supporting enterprise applications, preferably Salesforce or similar cloud-based platforms.
  • Strong troubleshooting and problem-solving skills with a customer-first mindset.
  • Experience creating, modifying, and managing user accounts and permissions.
  • Experience supporting users through phone, Microsoft Teams, email, and ticketing systems.
  • Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
  • Experience documenting support procedures, resolutions, and knowledge base articles.
  • Proficiency with Microsoft 365, including Outlook, Teams, SharePoint Online, OneDrive, and Excel.
  • Ability to prioritize multiple support requests while maintaining excellent customer service.

Desired Skills & Experience

  • Salesforce Administrator experience or Salesforce Administrator Certification.
  • Experience supporting Licensing, Permitting, Inspection (LPI), CRM, or other enterprise business applications.
  • Familiarity with Agile development environments and User Acceptance Testing (UAT).
  • Experience with Jira, Copado, or similar project management and DevOps tools.
  • Experience creating reports and dashboards within Salesforce or other reporting platforms.
  • Knowledge of data quality best practices, including account management, duplicate resolution, and data validation.
  • Experience supporting both internal employees and external/public-facing users.
  • Experience participating in large enterprise cloud implementation or modernization projects.

What You Will Be Doing

  • Provide Tier 1 technical support for Salesforce and other enterprise business applications.
  • Troubleshoot user issues received through phone, email, Microsoft Teams, and internal ticketing systems.
  • Create, modify, deactivate, and maintain user accounts, permissions, and security access.
  • Support internal staff and external users accessing online customer portals.
  • Escalate complex technical issues to Tier 2, Tier 3, or external vendors when appropriate.
  • Perform application administration and assist with ongoing system maintenance activities.
  • Generate ad hoc reports and assist business users with reporting needs.
  • Participate in User Acceptance Testing (UAT) during application releases and system upgrades.
  • Conduct data quality reviews, account merges, duplicate resolution, and validation activities.
  • Create user documentation, quick reference guides, and training materials.
  • Document recurring issues, support processes, and recommend improvements to enhance the user experience.
  • Collaborate with business analysts, developers, QA teams, and project stakeholders supporting ongoing application enhancements.

Tech Breakdown

  • 40% Tier 1 Help Desk & End User Support
  • 25% Salesforce Administration & Application Support
  • 15% User Account & Security Administration
  • 10% Reporting & Data Quality
  • 10% Documentation, Testing & Process Improvement

Daily Responsibilities

  • 50% End User Support & Troubleshooting
  • 20% Salesforce Administration
  • 15% Cross-Functional Collaboration
  • 15% Documentation, Reporting & User Training

The Offer

This contract opportunity offers the chance to support a large-scale Salesforce modernization initiative while working with modern cloud technologies and enterprise applications in a collaborative environment.

Benefits include:

  • Competitive hourly compensation
  • Hybrid work schedule (2–3 days onsite in Boston)
  • Monday–Friday schedule
  • Opportunity to support a high-visibility digital transformation initiative
  • Collaborative team environment with exposure to Salesforce, Agile delivery, and enterprise cloud technologies
  • Potential for contract extension based on project needs

Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship is not available for this position.

Share this job

I want more jobs like this in my inbox.
GET JOB ALERTS

Share this job

Similar Jobs

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.



About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.