Customer Service Representative

Customer Service Representative


Job ID: mrp-883593

Poway, CA, US

Contact Center

Contract,

$25 - $25

On-site

Other/Non Classified

Poway, CA, US

$25 - $25

Contract,

Other/Non Classified

On-site

Contact Center

Job details

Seeking a Customer Service Representative for a contract to hire opportunity on site in Poway. 

Contract Duration: 3 months + 

Required Skills & Experience

  • Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred.
  • Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.
  • Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.
  • GED or high school diploma

What You Will Be Doing

Daily Responsibilities

  • Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
  • Respond to customer inquiries regarding products, provide quotes and handle order entry.
  • Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met
  • Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
  • Start process for returns and exchanges, ensuring that the customer’s needs are met, while maintaining standards and departmental metrics.
  • Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
  • Coordinate with production team on the manufacturing floor to ensure customer deadlines are met.

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.



About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

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