Customer Service Representative
Poway, CA, US
Contact Center
Contract,
$25 - $25
On-site
Other/Non Classified
Poway, CA, US
$25 - $25
Contract,
Other/Non Classified
On-site
Contact Center
Job details
Seeking a Customer Service Representative for a contract to hire opportunity on site in Poway.
Contract Duration: 3 months +
Required Skills & Experience
- Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred.
- Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.
- Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.
- GED or high school diploma
What You Will Be Doing
Daily Responsibilities
- Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
- Respond to customer inquiries regarding products, provide quotes and handle order entry.
- Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met
- Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
- Start process for returns and exchanges, ensuring that the customer’s needs are met, while maintaining standards and departmental metrics.
- Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
- Coordinate with production team on the manufacturing floor to ensure customer deadlines are met.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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