A growing services company is seeking a Customer Service Representative to join their team. In this client-facing role, you will serve as the primary point of contact for incoming customer inquiries, ensuring all calls are answered promptly, documented accurately, and directed to the appropriate internal teams. You will play a key role in delivering a positive customer experience and supporting day-to-day service operations.

This position is heavily phone-based and focused on handling customer inquiries, coordinating requests, and maintaining clear communication throughout the service process. The ideal candidate is highly organized, calm under pressure, and comfortable managing a high volume of calls while maintaining professionalism and accuracy.

You will work closely with internal teams and management to ensure all customer requests are handled efficiently and that customers receive timely updates. This role is ideal for someone who enjoys working in a fast-paced environment, helping others, and providing excellent customer service.

This role will be on-site in Pottstown, PA.

Required Skills & Experience

• 1+ years of experience in a customer service, call center, or support environment
• Strong professional phone presence with excellent verbal communication skills
• Experience handling high call volumes while maintaining professionalism and accuracy
• Experience documenting customer interactions in a system or database
• Strong organizational skills with the ability to multitask and prioritize
• Ability to actively listen to customer concerns and gather accurate information
• Strong customer service mindset with the ability to de-escalate frustrated customers
• Experience coordinating requests between customers and internal teams
• Attention to detail when documenting interactions and requests
• Reliable attendance and punctuality for scheduled shifts

Desired Skills & Experience

• Familiarity with customer service or CRM systems
• Basic understanding of service workflows or customer support processes
• Strong written communication skills for email follow-ups

What You Will Be Doing

• Serving as the first point of contact for incoming customer calls
• Answering phones professionally and ensuring a positive customer experience
• Listening to customer concerns and gathering relevant details
• Creating and documenting customer requests accurately in the system
• Routing requests to the appropriate team based on need and urgency
• Monitoring open requests to ensure timely follow-up
• Communicating updates and resolutions to customers via phone or email
• Escalating urgent or unresolved issues to management when necessary
• Supporting team operations by coordinating communication across departments
• Maintaining high customer service standards and a positive experience

Responsibilities Breakdown

• 70% Call Management and Customer Interaction
• 20% Request Tracking and Coordination with Internal Teams
• 10% Customer Follow-ups and Service Support

Daily Responsibilities

• 50% Answering incoming customer calls and gathering information
• 25% Logging requests and routing them appropriately
• 15% Monitoring request status and following up as needed
• 10% Communicating updates and supporting team operations

The Offer

You will receive the following benefits:

• Competitive salary based on experience
• 401(k) with company matching
• Comprehensive medical, dental, and vision benefits
• Generous PTO and paid holidays
• Professional development and training opportunities
• Supportive team environment within a growing company

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.