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Tier 1 Help Desk Support
Tier 1 Help Desk Support
Job ID: mrp-887833
Dallas, TX, US
Information Technology
Contract,
$15 - $20
On-site
Other/Non Classified
Dallas, TX, US
$15 - $20
Contract,
Other/Non Classified
On-site
Information Technology
Job details
A workforce services organization supporting installation projects for retailers and manufacturers is currently looking to hire a Support Technician. This contract-to-hire position is based in Grand Prairie, TX and requires onsite work 4 to 5 days per week. The role focuses on providing Tier 1 and Tier 2 technical support across desktop systems, business applications, and end-user technology.
The Support Technician will troubleshoot service incidents, resolve support requests through established ticketing systems, and assist users with Microsoft technologies, hardware, software, browsers, and mobile applications. The position supports both Windows and Mac environments while helping maintain employee productivity through timely issue resolution and customer-focused support.
Contract Duration: Not Specified
Required Skills & Experience
- High school diploma or equivalent preferred
- Customer service experience within a call center environment
- Previous help desk or technical support experience
- Experience troubleshooting Microsoft Office 365 applications
- Ability to install, configure, and support software applications
- Experience supporting and troubleshooting internet browsers
- Knowledge of mobile application support
- Strong understanding of Microsoft Office products
- Experience supporting Windows and Mac operating systems
- Experience with computer hardware troubleshooting
- Familiarity with Active Directory
Desired Skills & Experience
- Microsoft 365 certification
- Microsoft Azure certification
- Strong written and verbal communication skills
- Ability to work effectively in a team environment
What You Will Be Doing
Tech Breakdown
- 40% End User Support
- 30% Microsoft 365 and Application Troubleshooting
- 20% Hardware, Operating System, and Browser Support
- 10% Active Directory and Account Support
Daily Responsibilities
- 60% Ticket Resolution and Incident Management
- 25% Customer Service and End User Assistance
- 15% Documentation and Team Collaboration
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