Job Description;

Our client is hiring for a full-time Field Technical Representative in New York City to support a company specializing in advanced elevator display and communication systems. This position is rooted in hands-on, on-site support, focusing on diagnosing and resolving hardware, software, and network-related issues while serving as the primary technical contact in the field.

What makes this role stand out is the level of autonomy and impact—you’ll be the go-to technical expert on-site, directly influencing customer satisfaction and product performance. This position is ideal for someone who enjoys problem-solving in real-world environments and wants to expand their technical range across electronics, networking, and system-level troubleshooting. You’ll collaborate with internal engineering teams while building strong relationships with field technicians and installers, gaining valuable exposure and experience that can accelerate your career growth. Required Skills & Experience
· Must currently live within one of the five boroughs of New York City
· EDM “T” License or equivalent required; EDM “D” License considered a plus
· 1–2 years of direct, hands-on field service experience in a customer-facing role
· Strong ability to troubleshoot both hardware and software issues
· Skilled in using electrical testing tools such as digital multimeters to measure voltage, current, and resistance
· Solid understanding of electrical safety standards, including working with both line voltage and low-voltage systems
· At least 2 years of hands-on networking experience, including routers, managed switches, and firewall configuration
· Knowledge of networking fundamentals such as DHCP, static IP addressing, subnetting, DNS, and TCP vs. UDP
· Ability to interpret system logs and error messages for troubleshooting
· Experience performing firmware upgrades, replacing hardware components, and executing recovery processes
· Organized approach to documenting issues and working within ticketing systems (e.g., Jira or similar)
· Strong interpersonal and customer service skills
· Ability to work independently with minimal oversight
· Valid driver’s license and access to a personal vehicle
· Willingness to travel approximately 20% across the U.S.
· Must pass required background checks (credit and criminal) Desired Skills & Experience
· Exposure to elevator-related electronics such as PI boards, hall boards, and controller wiring
· Familiarity with serial communication or CAN bus protocols
· Ability to read and understand electrical schematics and wiring diagrams
· Basic knowledge of elevator safety standards (ASME A17.1 / CSA B44)
· Experience performing site surveys and verifying installations What You Will Be Doing
Tech Breakdown
· 40% Hardware and electronic systems troubleshooting
· 30% Network configuration and connectivity support
· 30% Software diagnostics and issue resolution
Daily Responsibilities
· 70% Hands On
· 5% Management Duties
· 25% Team Collaboration The Offer
· Bonus eligible
You will receive the following benefits:
· Medical, Dental, and Vision Insurance
· Vacation Time
· Stock Options