Job Description

A rapidly growing fintech company focused on expanding financial access for Hispanic immigrants is looking for a Technical Product Manager to build the intelligent systems that will power the next generation of customer experience. This company is transforming how immigrant families access banking and financial services by combining innovative technology with empathetic customer support. Processing more than $1.5 billion in annual transaction volume and backed by leading venture investors, the company is entering its next phase of growth and investing heavily in AI-driven automation and operational excellence.

In this role, you will operate at the intersection of Product, Engineering, Data, Operations, and Customer Success to design and scale AI-powered systems that improve customer experiences while eliminating operational complexity. This is far more than a traditional Product Management position—you will architect workflows, deploy intelligent automations, build operational tooling, and translate customer pain points into scalable product solutions. As the organization grows, you’ll also have the opportunity to lead a high-impact team responsible for shaping the future of AI-augmented operations across the company.

This is a full-time hybrid opportunity requiring 3-4 days per week onsite in their Flatiron office in New York City. You’ll join a mission-driven team made up of experienced operators from companies including Brex, Nubank, Mercury, Cruise, and Verkada, with the opportunity to directly influence how technology serves millions of underserved families. This is an exceptional opportunity for someone who enjoys building systems from the ground up, thrives in ambiguous environments, and wants to leverage AI to solve meaningful real-world problems.

Required Skills & Experience

• 6+ years of experience in Product Management, Product Operations, Business Operations, Technical Program Management, or similar technical leadership roles
• Experience building, automating, or optimizing operational workflows using AI tools, APIs, or low-code/no-code platforms
• Hands-on experience with SQL, data modeling, and modern analytics platforms such as Snowflake, DBT, Fivetran, or similar technologies
• Experience prototyping solutions using Python, JavaScript, or workflow automation platforms
• Practical experience building or deploying AI-powered tools, LLM applications, chatbots, or intelligent agent workflows
• Strong experience partnering with Product and Engineering teams to deliver technical initiatives from concept through implementation
• Experience writing technical specifications and managing cross-functional product initiatives
• Bachelor’s degree in a quantitative discipline or equivalent practical experience
• Experience working within high-growth startup environments

Desired Skills & Experience

• Fintech, payments, or regulated industry experience
• Experience with customer journey analytics and lifecycle automation strategies
• Familiarity with KYC, compliance, onboarding, or customer verification workflows
• Experience working with platforms such as Supabase, Retool, Airflow, or similar internal tooling solutions
• Experience designing AI copilots or internal automation platforms
• Strong leadership and stakeholder management skills
• Systems thinker with a passion for simplifying complexity through automation
• Spanish language proficiency preferred
• High empathy, strong ownership mentality, and bias toward execution

What You Will Be Doing Daily Responsibilities

• Design and build scalable AI-powered operational systems that improve customer experiences and internal efficiency
• Architect and automate workflows across onboarding, customer support, and lifecycle management using AI and system integrations
• Prototype and deploy intelligent agents and automations leveraging OpenAI, LangChain, Zapier, n8n, and related technologies
• Partner with Product, Engineering, Data, Customer Success, and Operations teams to align priorities and execute strategic initiatives
• Analyze customer journeys and operational data to identify friction points impacting activation, funding, and retention
• Translate operational challenges into product enhancements, backend improvements, and new platform capabilities
• Design dashboards, reporting models, and data pipelines to drive informed business decisions
• Build continuous feedback loops that transform customer insights into automated improvements and experiments
• Help establish the long-term vision for AI-augmented operations while contributing to the growth and leadership of a high-performing team

The Offer

You will receive the following benefits:

• Competitive Salary
• Equity Participation
• Medical Insurance
• Dental Benefits
• Vision Benefits
• 401(k) Plan
• Flexible PTO
• Paid Parental Leave
• Gym Pass Membership
• Daily Catered Lunch in NYC Office
• Company Offsites
• Travel Flexibility for Remote Work
• Visa Sponsorship (if applicable)
• Significant Career Growth within a Mission-Driven Organization

Applicants must be authorized to work in the US on a full-time basis now and in the future.

#LI-JC8