Travel Counselor / Contract / Remote
Remote, NY, US
Office
Contract,
$30 - $33
On-site
Other/Non Classified
Remote, NY, US
$30 - $33
Contract,
Other/Non Classified
On-site
Office
Job details
Title: Travel Counselor
Description: 2 Month W2 contract – fully remote EST
Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!
What You’ll Do
• Advise and arrange travel for corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Expert in Global Distribution Systems Sabre
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back-office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
Skills: What We’re Looking For Previous experience in travel preferably business travel and understanding of fares and ticketing rules for car air and hotel Passion for excellence in client service including proactive anticipation of needs Native GDS expertise in Sabre. Professional communication written and verbal Attention to detail Act with integrity and look after personal traveler information Possess a strong understanding of the travel industry background in business travel leisure travel or airline reservation Resolving customer issues quickly and independently Teamwork and openness to feedback
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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